Practice Club is our 12-month team-training programme to train your receptionists and clinicians on all the systems and verbal skills they could ever need to support the patient experience and business development.
We have a huge library of content to support your team.
This your opportunity to get Horton Consulting into your practice in the most cost efficient way ever known – to support our wonderful profession through the challenging financial times ahead.
We already have over 14 hours of webinars and on demand content – audio and video role-plays for you to watch or listen to.
We have to date:
From August 2020 to July 2021 we are uploading more fresh and new content every month. All content is coloured coded to make it clear who the training is for in the practice.
Practice Club will:
- Save you money in team training
- Help managers and owners to train the team in a cost effective, time efficient way.
- Save managers and owners heaps of time in training
- Will support the patient experience
- Support conversion of patients
- Provide 7 accounts for the team to use included in the price
What’s more we have a community forum to support you and from September 2020 there will be a monthly webinar for everyone in your team to attend LIVE with Horton Consulting for additional support face to face. We will invite guests to the webinars from our extensive network in Dentistry to give you many more motivational and bright ideas to keep you on track through to the summer of ’21.
All chapters are colour coded for your reference so it is easy for you to see the training material for your role.
Our world-class training is now available for every practice to experience at a price that cannot be beaten!
All the training provides enhanced CPD and you can automatically download certificates for completion to add to your CPD portfolio.
Membership to the club will be limited to a number of practices that join up until the end of August 2020.
Who is each chapter for and what do they learn?
Chapter 1 Introduction - for owners and managers. You will learn the key areas of responsibility for the team and clinicians, communicate their responsibilities and amend job descriptions where needed.
Chapter 2 Preliminary phone calls - for receptionists and TCOs. You will learn how to call a patient and update them, how to move them into a triage appointment with a clinician and how to risk assess them for tele or virtual consult suitability.
Chapter 3 Marketing and branding for a virtual communication - for owners and managers. You will learn how to successfully set the scene for high-end virtual consultations, how to update the website, set up WhatsApp business and Messenger, how to record video content, edit and upload to platforms. Finally how to set the brand standards for virtual consultations.
Chapter 4 Booking a new patient - for receptionists and TCOs. You will learn how to convert a new patient telephone enquiry. How to handle online enquiries and convert the patient. How to accept or decline new patient emergencies.
Chapter 5 Preparation - for clinicians. You will learn the systems for completing a virtual dental health review, virtual gum health review and have clear solutions for plan patients.
Chapter 6 Triage appointments for outstanding treatment - for clinicians. You will learn how to risk assess the patient for suitability of treatment. How to hold a tele or virtual triage appointment with a patient. How to discuss a change in a treatment and how to handover back to the virtual communicator to schedule appointments if needed. Finally, how to confirm the options for the patients and discuss fees.
Chapter 7 Triage for emergency patients - for clinicians. You will learn how to review the patient if they have been in AAA or UDC care. How to effectively triage patients with new concerns. How to confirm the options for the patients and discuss fees.
Chapter 8 Virtual dental health review scripts - for dentists. You will learn all the verbal skills that are recommended to make this appointment successful. This includes how to ask the patient to self screen and triage into a virtual options meeting or move the patient to a new recall period
Chapter 9 Virtual gum health review scripts - for clinicians. You will learn all the verbal skills that are recommended to make this appointment successful. This includes how to ask the patient to self screen and triage into the correct appointment time for them, or if you need to treatment plan the patient how to move them into an options meeting to discuss periodontal treatment needs.
Chapter 10 Handling plan patients scripts - for clinicians. You will learn all the verbal skills needed to support you with your plan patients. This section covers all the questions you may be asked in the virtual gum health and dental health appointments. This is especially important if you are moving them into more, or less, appointments based on the risk assessment.
Chapter 11 Virtual new patient assessment - for dentists. You will learn the systems and verbal skills that are recommended to make this appointment successful including how to ask the patient to self screen and triage the correct amount of time you need to complete the assessment. This is to ensure that all diagnostics needed to treatment plan the patient have time allocated to this appointment.
Chapter 12 Virtual treatment options – for dentists and TCOs. After completing this chapter you will be able to present the treatment options with confidence, following GDC standards and valid consent processes. This includes handing over to a TCO or receptionist afterwards.
Chapter 13 Virtual free consultation for new patients – for dentists and TCOs. You will learn the system for holding a free consultation appointment and how to successfully confirm the next steps e.g. a virtual comprehensive assessment and how to collect the deposit for this.
Chapter 14 Post virtual communication feedback - for owners and managers. You will learn how to ask for feedback after all virtual communications, the systems to implement to gain feedback and how to analyse the feedback.
Chapter 15 Post in practice appointment feedback - for owners and managers. You will learn how to ask for feedback after all in practice appointments, the systems to implement to gain feedback and how to analyse the feedback.
Chapter 16 KPIs / tracking - for owners and managers. You will learn how to implement successful tracking methods that are essential to the business’s success in virtual communication.
Chapter 17 Webinars for patients - for owners and managers. You will learn how to put together a webinar - all of the steps that are involved for creating it, marketing it, and delivering it. Finally, you will learn how to set up email marketing sequences that will help promote further engagement by the customer with your brand.